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In 2025, the Art Gallery of New South Wales (AGNSW) partnered with Infoxchange to explore how Artificial Intelligence (AI) could support deeper, more personalised engagement with its growing membership base.With more than 38,000 members – over 20% of whom live regionally or interstate – the Gallery recognised the need to evolve beyond traditional membership categories and static digital experience

Stories from the Digital Transformation Hub team.With support from our partners, we have been able to provide consultation to NFPs across Australia exploring the innovation of their services with the adoption of AI technology. At the APAC Digital Transformation Summit led by Infoxchange in Singapore, Linda Boettcher, Process Improvement Manager of Clean Up Australia, had a light-bulb moment about

Stories from the Digital Transformation Hub team.As part of the Asia-Pacific Digital Transformation Program with support from Google.org and Infoxchange, Dharmalife set out to solve a big challenge: how can AI meaningfully reach and support rural communities? Working across rural India, Dharmalife supports women entrepreneurs, skill-building for adult women, and education programs for children. Bu

Stories from the Digital Transformation Hub team.In 2024 the Digital Transformation team supported over 14,000 not-for-profit staff and volunteers across the Asia-Pacific region with digital capability building. This year we deepened our commitment to AI as a tool for social impact.  Nine organisations that participated in the first phase of the Asia-Pacific Digital Transformation Program were sel

Dadfit is a community organisation on a mission to make sure no dad feels like he has to parent alone. Through fitness-based meetups, mentoring, and mental health support, Dadfit helps dads build confidence, resilience and community through shared experience grounded in the simple but powerful idea that being a dad is better together.With support from Infoxchange's 1:1 AI consultations, Dadfit are

Wombat Housing Support Services, a frontline homelessness organisation in Melbourne, found itself grappling with the realities of a system under immense strain. With a housing crisis driven by skyrocketing rental prices and rising living costs, homelessness rates had surged.  Between 2016 and 2021, Melbourne alone saw a 17% rise in homelessness, a figure that has likely climbed even higher post-pa

Providing dignity through specialist in home care, Eastern Palliative Care (EPC) is a distinguished not-for-profit organisation dedicated to providing comprehensive end-of-life care to those in the last year of their life. The organisation operates with a commitment to supporting individuals in the final stages of life, ensuring that they receive compassionate and holistic care.  One of the stando

In the face of overwhelming amounts of information being made readily available, accessing health information, and more importantly, correct health information, can be difficult. Add in the stigma of accessing information related to drugs and alcohol, and you quickly come up against barriers of entry. This is the issue that Dotahn Caspi, Digital Manager at the Alcohol and Drug Foundation (ADF) wan

For more than 24,000 people in need BaptistCare provide support through in-home care, retirement living, community housing and aged care across Australia, as well as providing support to other vulnerable people living through difficult circumstances. Working in a sector that supports aging Australians and those who live with disadvantage, it can be tough to keep up with the demand of a growing cli

A pivotal decision to migrate Wayss to cloud-based Microsoft Office 365, including Teams, enabled the largest provider of family violence response and housing and homelessness services in the southern Melbourne area, to quickly pivot and allow staff to provide services remotely when the COVID-19 pandemic hit in March 2020. Wayss had embarked on major digital upgrades to transform their service del

Coffs Harbour Neighbourhood Centre (CHNC) is a community organisation on the north coast of New South Wales.The centre’s vision is to build an inclusive community where all people are valued and connected. The team at CHNC believes a connected community is a healthy community. They provide a range of services to connect and support people and the community.CHNC’s team consists of 3 full-time staff

When trying to make positive difference in the world, admin tasks can sometimes take a backseat in the list of priorities. Generative AI (such as Gemini, ChatGPT or CoPilot) offer a toolkit that promises to help make the admin work a little bit easier. For not-for-profits the Dutch Bamboo Foundation and Climate Ride, AI tool Gemini has been effective in helping the day-to-day work smoother, integr